FAQ

Orders are processed within 1–3 business days. After dispatch, you will receive a tracking email. Estimated transit times: Asia 5–12 business days; Europe & North America 7–15 days; other regions 10–20 days. See our Shipping page for full details.

Yes. We ship worldwide from Guangzhou, China. Shipping cost is calculated by package weight at checkout based on your region. View current rates on our Shipping page.

Once your order ships, we send a confirmation email with tracking details. If you have not received tracking within 5 business days of ordering, contact us with your order number at Contact.

Yes. Our backpacks, crossbody bags, and tote bags are built for daily carry with durable materials, reinforced straps, and water-resistant fabrics — suitable for school, commuting, campus, and travel.

Many of our backpacks fit laptops up to 15 inches. Crossbody and tote styles vary by model — check the product description and dimensions on each listing before you buy.

Backpacks suit heavier daily loads (books, laptop, commute gear). Crossbody bags offer hands-free, lightweight carry. Tote bags work well for open-layout packing and quick access. Browse by category on our Products page.

We offer a 30-day return policy. Items must be unused and in original packaging. Quality issues qualify for replacement or full refund. Read the full policy on our Refund and Returns Policy page.

We accept secure online payments at checkout, including major credit and debit cards and other methods shown on the payment page. All transactions are processed through encrypted checkout.

International orders may be subject to import duties, taxes, or customs fees depending on your country. These charges are the buyer’s responsibility and are not included in product or shipping prices.

Email or message us through the Contact page, or call (+86) 17673846425. Our team is based in Guangzhou and typically responds within 1–2 business days.